News, ideas & inspiration from industry leaders
Human Resources & Operations

Tip of the Week: Checking It Twice
This week we’re sharing a communication skill you can try out today. Give it a whirl during the next interaction you have with a colleague. Think of a time you...
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Tip of the Week: How You Doin’?
This week the focus is on EQ – Emotional Intelligence – and how you can increase yours. Overwhelmed? Anxious? One way to tame these feelings is to uncover what’s behind...
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Bright Ideas: Sunshine Cart
When South Suburban Humane Society’s CEO, Emily Klehm, posted the above photo in The Association’s members-only Facebook group, her colleagues in the field were not stingy with the Love button....
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Investing Up: The New “Managing Up,” Only 100X Better
Daniel Hallak, PhD, of WiLD Leaders shares a very impactful, very accessible process for creating clarity, commitment, trust, and a stronger working relationship. When you think about investing in...
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Tip of the Week: Leveling Up
This week’s tip looks at some of the field’s early work to gather information on animal-level data—and how to best collect and utilize it. “Animal-level data is the next big...
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Tip of the Week: Keeping Score
This week’s tip’s a test you can take to assess your professional quality of life. The word resilience is tossed around a lot these days—and while there are various definitions,...
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Q&A: Transport Best Practices with Karen Walsh
You had such great questions during our roundtable on Transport Best Practices last week that we asked presenter Karen Walsh to respond them in the chat box. Following are some...
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Tip of the Week: Embrace the Suck
Hey there, Monday! Time once again for Tip of the Week, where we pass along tools, time-savers, and just-plain-genius ideas that experts, colleagues and members of The Association have suggested...
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Tip of the Week: Breaktime to Make Time
Ever skipped lunch because you had too much work to do? This week’s tip demonstrates that productivity—and team morale—can actually increase when we take regular breaks. During the peak of...
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Tip of the Week: 10 Best Safety Practices for Animal Transport
You may have read last week’s blog about shelter populations increasing and numbers of animals transported out decreasing. If you are planning to start or resume a transport program, here...
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Industry Update: Recommendations for Animal Transport
We’ve seen the stories – shelters all across the country are full, close to or beyond capacity. And we have the data to back that up. Recent reports from Shelter...
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Tip of the Week: Right on the Button
Caution: This week’s tip might result in a very jarring experience….and we think you’re gonna love it. Workplace values are key to a healthy organizational culture. But how can you...
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