News, ideas & inspiration from industry leaders
Human Resources & Operations
Tip of the Week: 10 Mini Customer Service Lessons
Catch this recommended resource that’s free for a limited time Hive mind to the rescue! When an inquiring animal welfare pro put out a call in The Association’s online community...
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How to Change What’s Not Working, Part 5: Tap Motivation
This fifth and final strategy in our series on implementing change is often the piece that most organizations miss In his keynote presentation at The 2024 Annual Conference, Dan Heath...
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Tip of the Week: AARP Age-Friendly Employer Program
October 6, 2025, The Association
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Show your organization’s commitment to equal opportunity for all workers and get access to HR and recruitment resources A recent Forbes.com article, “Workplace Ageism Is Hurting Employees and Businesses Alike,”...
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How to Change What’s Not Working, Part 4: Identify & Eliminate Waste
Fourth in a five-part series based on Dan Heath’s keynote at The Annual Conference In his dynamic keynote at last year’s Annual Conference, bestselling author and change expert Dan Heath...
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Bright Idea: How One Shelter Integrates Pet Insurance Into their Adoption Experience
Foothills Animal Shelter offers 30 days of pet insurance as a part of their adoption package—not as an upsell, but as a safety net that keeps pets in homes “It’s...
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Roll Call: 2025 Compensation & Benefits Study Participant List
The following organizations have made a commitment to the animal welfare profession and to their staff and communities by participating in the 2023 Compensation & Benefits Study....
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Word on the Street with Kristi Mack
“We can’t sugarcoat it. The best thing we can do for our staff and ourselves is to acknowledge the stress.” While the above sentiment shared by Kristi Mack at last...
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How to Change What’s Not Working, Part 3: Target the Constraint
Third in a five-part series based on Dan Heath’s keynote at The Annual Conference At last year’s Annual Conference, keynote speaker Dan Heath, bestselling author and change expert, delivered a...
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Tip of the Week: Learn a New Feline Behavior Assessment
Toronto Humane’s free virtual 8-lesson training module This free online training encompasses response to petting, adapted fear, anxiety, and stress, and participation in play in cats. Proficiency will be assessed...
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Tip of the Week: Kitten Resource Library
Bookmark this space for all things kitten Share this go-to resource from National Kitten Coalition with your staff as well as all kitten caregivers in your community. The library includes...
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How to Change What’s Not Working, Part 2: Ask the Miracle Question
Second in a five-part series based on Dan Heath’s keynote at The Annual Conference In Part I of this 5-part series featuring insights from author and speaker Dan Heath, we...
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How to Change What’s Not Working, Part 1: Study the Bright Spots
First in a five-part series based on Dan Heath’s keynote speech at The Annual Conference We’ve all been there. You may be there right now, if you’re dealing with overcrowding...
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