FAQ

1. Sign into your account
2. Under For Members at the top of the page, click My Account > Update Profile
3. Scroll down the page & fill out as much information as possible.
4. Click Save Changes

* To update your name, email support@theaawa.org.

1. Sign into your account
2. Under For Members at the top of the page, click My Account > Payments & History
3. Select the Membership tab.
4. The credit card icon next to your open invoice allows you to update your billing information.

1. Sign into your account
2. Under For Members at the top of the page, click on My Account > Payments & History
3. Select the Membership tab.
4. The red x icon next to your open invoice allows you to cancel your auto bill.

If you've received a promo code for membership, follow the instructions below based on your membership status.

New Members

1. Visit our membership page and click Join The Association.
2. Select the membership type that corresponds with your promo code.

Please note: Most membership promo codes apply only to the annual Animal Welfare Professional membership and are not valid for monthly memberships or other membership types unless otherwise specified.

1. Complete the registration process.
2. When you reach the payment page, enter your promo code in the Promo Code field and click Apply.
3. Verify that the discount has been applied before completing your payment.

Current Members Renewing Their Membership

If You Are Enrolled in Auto-Bill (Most Common)

Promo codes cannot be applied to memberships that renew automatically through auto-bill.

To use a promo code, you must first cancel auto-bill:

1. Follow the instructions in our FAQ, "How do I cancel my auto-bill?"
2. Once auto-bill has been canceled, manually renew your membership.
3. Enter your promo code on the payment page and click Apply before submitting payment.

If You Are Not Enrolled in Auto-Bill

Simply renew your membership and enter your promo code on the payment page before submitting payment.

Please note: Promo codes must be applied before completing your membership purchase or renewal and cannot be applied retroactively after payment has been processed.

Having Trouble?

If your promo code isn't working or you have questions about eligibility, please contact us at membership@theaawa.org, and we'll be happy to help.

1. Sign into your account
2. Under For Members at the top of the page, hover over My Account, and click on Payments & History.  This will open the Payments & History Window.
3. Make sure the Dues tab is selected if you’re looking for a membership payment.
4. Make sure the Stores & Events tab is selected if you’re looking for conference, job posting, or other store related receipts.
5. Set the Filter by status dropdown to Any Status
6. The icon to the left of the order date will allow you to view/print your receipt.

1. Log into your account
2. Navigate to For Members > Member Directory.
3. Use the search bar to enter the name of the member you're looking for.
4. Click on a member's name to view their profile and available contact information.

Search Tips

Use the directory filters to find members by:

• Name
• Organization
• Role
• Location
• CAWA Credential
• Organization Type

If you're having trouble finding a member, please contact us at membership@theaawa.org, and we'll be happy to help.