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Leadership
How to Change What’s Not Working, Part 4: Identify & Eliminate Waste
Fourth in a five-part series based on Dan Heath’s keynote at The Annual Conference In his dynamic keynote at last year’s Annual Conference, bestselling author and change expert Dan Heath...
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This Is Just the Beginning
The Association’s Vice President of Programs shares our number-one priority in designing our professional development offerings. (Hint: there are 1,600 of them) Over the last few years, I’ve seen interest...
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Word on the Street with Kristi Mack
“We can’t sugarcoat it. The best thing we can do for our staff and ourselves is to acknowledge the stress.” While the above sentiment shared by Kristi Mack at last...
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How to Change What’s Not Working, Part 3: Target the Constraint
Third in a five-part series based on Dan Heath’s keynote at The Annual Conference At last year’s Annual Conference, keynote speaker Dan Heath, bestselling author and change expert, delivered a...
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Letter from the President: There Are Rising Stars Amongst Us
Jim Tedford invites you and your best and brightest to The Annual Conference, November 4-6, 2025 Dear Colleagues, I was fortunate to have many great leaders who took a gamble...
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How to Change What’s Not Working, Part 2: Ask the Miracle Question
Second in a five-part series based on Dan Heath’s keynote at The Annual Conference In Part I of this 5-part series featuring insights from author and speaker Dan Heath, we...
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Tip of the Week: 2025 State of Shelter Adoption Report
This just-released study provides actionable insights to better address adopters’ needs and your community’s concerns 2024 marks the fifth consecutive year shelters across the nation are experiencing more intakes than...
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How to Change What’s Not Working, Part 1: Study the Bright Spots
First in a five-part series based on Dan Heath’s keynote speech at The Annual Conference We’ve all been there. You may be there right now, if you’re dealing with overcrowding...
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Word on the Street with Kurt Krukenberg
“If we don’t meet our own self-care needs, we’re actually doing a disservice to the rest of the organization and to the animals and people we’re supporting.” When it comes...
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Member Spotlight: Get to Know Sally Hubbard
Read about Sally Hubbard’s 21-year journey with Save-A-Pet, Inc., driven by her belief that compassion for people is just as important as compassion for animals Name & Title: Sally Hubbard, CAWA,...
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Tip of the Week: Empathy Protocol
What does empathy look like at your organization? In her recent article in Harvard Business Review, “Empathy Is a Non-Negotiable Leadership Skill. Here’s How to Practice It,” Palena Neale reminds...
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Word on the Street with Shannon Wells
June 23, 2025, The Association
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“We have important conversations about making this work sustainable—not just a stepping stone where people burn out and move on, but a long-term, rewarding career path…” We asked the Executive...
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