News, ideas & inspiration from industry leaders
Guest Voices: Lily Yap on Things That Aren’t Roadkill
What do YOU see by the side of the road? The Division Manager at Grand Prairie Animal Services discusses how negativity bias can cause our minds to jump to the worst-case...
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This Is the Way We Always Did It…
For Lily Yap and her team at Grand Prairie Animal Services, an outbreak of feline panleukopenia in the community served as a catalyst for a new way of thinking. Every...
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People Who Live in Corner Houses…
What does a walk around the block have to do with your adoptions floor? Lily Yap digs into System Two thinking to explain. People who live in corner houses...
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Guest Voices: Lily Yap on Leading Upside Down
The Division Manager at Grand Prairie Animal Services shares her leadership origin story—and explains that sometimes the best way to support your team is to take a step back. Like many...
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