De-escalation: Dealing with Difficult People
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 Export to Your Calendar 6/24/2020
When: Wednesday, June 24, 2020
3:00 PM
Where: Webinar

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Presented by Byron Greenberg, Ph.D., MPH, LCP, Licensed Clinical Psychologist; Diplomate in Police Psychology, SPCP; Police and Emergency Services Psychologist

People are difficult for a variety of reasons. Some of those reasons are universal and apply to all people (like the responses of those who feel threatened or injured – remember: hurt people hurt other people).  Some reasons are particular to a group of people, like those who externalize the causes of their misfortune onto others, or people who have a mental illness like paranoia.  Some reasons for being difficult are particular to a person, like an individual who has a difficult personality style. 

This webinar will consider skills that can be used daily to de-escalate those who are escalating or at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters. We will discuss:

  • Self-assessments to identify the personal triggers that can pull us into the escalation cycle
  • Skills to recognize and assess impending conflict
  • How to implement strategies to transform conflicts into reasonably manageable social encounters 

This program (both live and recorded) has been approved for:

  • 1 Certified Animal Welfare Administrator continuing education credit
  • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

This session is part five of the five-part Going Through Hell? Keep Going! webinar series.


  • 15508 W. Bell Rd

  • Suite 101-613, Surprise, AZ 85374

  • Phone: (888) 600-3648

  • Fax: (866) 299-1311